Cordova Courier's Terms of Service

Cordova Courier Terms of Service

Effective Date: 4/16/2022 (Last Updated: 6/3/2025) 

Welcome to Cordova Courier LLC ("Cordova Courier," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our courier, delivery, and logistics services, as well as your interaction with our website, mobile services, and any platforms we use including OnTime360, Authorize.net, Dispatch It and WePay.

By accessing or using our Website and services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Website or services.

1. Use of Website and Services

1.1 Eligibility
You must be at least 18 years old to use our Website and services. By using our Website and services, you represent and warrant that you are of legal age to form a binding contract with Cordova Courier.

1.2 Account Registration
Some features of our Website and services may require you to register for an account. You are responsible for providing accurate and up-to-date information and maintaining the confidentiality of your account credentials.

2. Services Offered

2.1 Courier Services
Cordova Courier provides local and nationwide courier services. Our services are subject to availability and may be subject to additional terms and fees.

2.2 Pricing and Payment
Pricing for our services is available upon request or via our online quote system. Payment must be made in accordance with our policies. We accept major credit cards and debit cards through secure processors (Authorize.net and WePay by Chase). Business accounts may qualify for check or ACH billing.

Credit Card Processing Fee
Cordova Courier reserves the right to apply a credit card processing fee of up to 4% on all transactions paid by credit or debit card. This fee covers the cost charged by our payment processors and will be disclosed at the time of payment. This fee does not apply to payments made by ACH, check, or other methods. By continuing with your order, you acknowledge and agree to this fee, where permitted by law.
Note: We do not charge processing fees in states where surcharges are restricted or prohibited.

2.3 Card-on-File Authorization
By placing an order, you authorize Cordova Courier to securely store and charge your card for:

• Base delivery service fees
  
  

• Additional wait-time beyond the 15-minute grace period ($1.25/min)
  
  

• Extra mileage, rerouting, oversized items, or handling
  
  

• After-hours or holiday surcharges
  
  

Receipts will be issued. For inquiries, contact dispatch@cordovacourier.com or accounting@cordovacourier.com.

3. Wait-Time Policy

Each order includes 15 minutes of wait time at both pickup and delivery. After that, a charge of $1.25 per minute applies. This will appear on the final invoice or be billed via the stored payment method.

4. User Responsibilities

4.1 Acceptable Use
You agree to use our Website and services in a lawful manner and not to infringe on others’ rights or disrupt service.

4.2 User Content
You are responsible for any content you submit. You may not post or transmit unlawful, defamatory, or infringing materials.

5. Intellectual Property

All content, trademarks, and site functionality are the property of Cordova Courier and protected under intellectual property laws. Unauthorized use is prohibited.

6. Privacy

Your use of our Website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

7. Liability and Claims

7.1 Coverage
We carry $250,000 cargo and $1,000,000 liability insurance.

7.2 Claims
Any claims related to damage, loss, or delivery issues must be submitted in writing within 7 business days of delivery.

8. Cancellations and Refunds

Cancellations made prior to dispatch may receive a partial refund. If a courier has been dispatched, partial charges may apply. Approved refunds are issued within 7–10 business days.

9. Prohibited Items

Cordova Courier does not transport:

• Hazardous or illegal items

• Firearms, cash, or unapproved perishables

• Precious metals or live animals (without prior written consent)
  
  

10. Termination of Use

We may suspend or terminate access to our services at any time without notice for violations or operational concerns.

11. Disclaimers

Cordova Courier is not liable for delays caused by weather, mechanical issues, air carrier delays, acts of God, or incomplete/incorrect delivery information provided by the client. We make every effort to ensure timely and secure deliveries but cannot guarantee delivery times due to external factors beyond our control.

12. Disputes

All invoice disputes must be submitted in writing via email to accounting@cordovacourier.com within 7 calendar days of the invoice date. After this window, the invoice shall be considered accurate and due in full. We encourage clients to contact us promptly if any discrepancies are found.

13. Waiver Policy

In certain cases, Cordova Courier may voluntarily waive charges such as wait time or surcharges as a gesture of goodwill. These waivers are entirely discretionary, non-precedent setting, and do not constitute a modification of our pricing policies. Future services will not be entitled to similar waivers unless agreed in writing.

14. Limitation of Liability

To the extent permitted by law, Cordova Courier disclaims liability for indirect, incidental, punitive, or consequential damages arising from use of our Website or services.

15. Modifications to Terms

We reserve the right to update these Terms at any time. Updates will be posted at www.cordovacourier.com/terms-of-service with the latest effective date. Continued use of our services implies acceptance.

Cordova Courier primarily serves businesses, medical facilities, manufacturers, and commercial entities.

Residential deliveries are limited and must meet the following requirements:

1. The item must be visibly inspected by a Cordova Courier driver at pickup.

2. Items must be professionally packaged and in safe condition for transport.

3. Residential deliveries may be subject to adjusted mileage rates, wait-time charges, or additional handling fees.

4. High-value, fragile, or sensitive shipments may require commercial pickup only.

This policy ensures the safety of our drivers and the integrity of your shipment.

17. Cordova Courier Government Contracting Coverage Policy (Updated)

Cordova Courier will fulfill all government contracts using company drivers and company-owned vehicles as the primary service layer. Independent contractors directly contracted by Cordova Courier may also be utilized when necessary, with company drivers designated as the backup layer to ensure uninterrupted service.

In addition, Cordova Courier may partner with vetted and fully insured courier companies as authorized subcontractors. These subcontractors must maintain the same operational standards required by government agencies and by Cordova Courier, including any compliance, security, or delivery performance obligations.

Subcontracted courier companies may utilize their own independent contractors, provided they certify full compliance and meet all performance, security, and chain-of-custody requirements.

This multilayer structure ensures Cordova Courier maintains continuous service capability at all times and protects government clients from any service disruptions.

18. Contact Us

Cordova Courier LLC
📞 (209) 880-9624
📧 dispatch@cordovacourier.com | hr@cordovacourier.com
🌐 www.cordovacourier.com

Because Every Mile Matters...
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