Cordova Courier's Terms of Service

Cordova Courier Terms of Service

Effective Date: 4/16/2022

Welcome to Cordova Courier LLC ("Cordova Courier," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our courier, delivery, and logistics services, as well as your interaction with our website, mobile services, and any platforms we use including OnTime360, Authorize.net, Dispatch It and WePay.

By accessing or using our Website and services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Website or services.

1. Use of Website and Services

1.1 Eligibility

You must be at least 18 years old to use our Website and services. By using our Website and services, you represent and warrant that you are of legal age to form a binding contract with Cordova Courier.

1.2 Account Registration

Some features of our Website and services may require you to register for an account. You are responsible for providing accurate and up-to-date information and maintaining the confidentiality of your account credentials.

2. Services Offered

2.1 Courier Services

Cordova Courier provides local and nationwide courier services. Our services are subject to availability and may be subject to additional terms and fees.

2.2 Pricing and Payment

Pricing for our services is available upon request or via our online quote system. Payment must be made in accordance with our policies. We accept major credit cards and debit cards through secure processors (Authorize.net and WePay by Chase). Business accounts may qualify for check or ACH billing.

Credit Card Processing Fee

Cordova Courier reserves the right to apply a credit card processing fee of up to 4% on all transactions paid by credit or debit card. This fee covers the cost charged by our payment processors and will be disclosed at the time of payment. This fee does not apply to payments made by ACH, check, or other methods. By continuing with your order, you acknowledge and agree to this fee, where permitted by law.

Note: We do not charge processing fees in states where surcharges are restricted or prohibited.

2.3 Card-on-File Authorization

By placing an order, you authorize Cordova Courier to securely store and charge your card for:

• Base delivery service fees

• Additional wait-time beyond the 15-minute grace period ($1.25/min)

• Extra mileage, rerouting, oversized items, or handling

• After-hours or holiday surcharges

Receipts will be issued. For inquiries, contact dispatch@cordovacourier.com or accounting@cordovacourier.com.

3. Wait-Time Policy

Each order includes 15 minutes of wait time at both pickup and delivery. After that, a charge of $1.25 per minute applies. This will appear on the final invoice or be billed via the stored payment method.

4. User Responsibilities

4.1 Acceptable Use

You agree to use our Website and services in a lawful manner and not to infringe on others’ rights or disrupt service.

4.2 User Content

You are responsible for any content you submit. You may not post or transmit unlawful, defamatory, or infringing materials.

5. Intellectual Property

All content, trademarks, and site functionality are the property of Cordova Courier and protected under intellectual property laws. Unauthorized use is prohibited.

6. Privacy

Your use of our Website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

7. Liability and Claims

7.1 Coverage

We carry $250,000 cargo and $1,000,000 liability insurance.

7.2 Claims

Any claims related to damage, loss, or delivery issues must be submitted within 7 business days of delivery.

8. Cancellations and Refunds

Cancellations before dispatch may receive a partial refund. If a courier has been dispatched, partial charges may apply. Approved refunds are issued within 7–10 business days.

9. Prohibited Items

Cordova Courier does not transport:

• Hazardous or illegal items

• Firearms, cash, or unapproved perishables

• Precious metals or live animals (without consent)

10. Termination of Use

We may suspend or terminate access to our services at any time without notice for violations or operational concerns.

11. Limitation of Liability

To the extent permitted by law, Cordova Courier disclaims liability for indirect or consequential damages arising from your use of our Website or services.

12. Modifications to Terms

We reserve the right to update these Terms at any time. Updates will be posted at www.cordovacourier.com/terms-of-service with the latest effective date. Continued use implies acceptance.

13. Contact Us

For questions or concerns: Cordova Courier LLC
📞 (209) 880-9624
📧 dispatch@cordovacourier.com | hr@cordovacourier.com
🌐 www.cordovacourier.com

Because Every Mile Matters...
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