SMS Policy
This policy explains how Cordova Courier uses SMS text messages for service-related communications, how consent works, and how to opt out.
This SMS Policy applies to text messages sent by or on behalf of Cordova Courier LLC. It supplements our Privacy Policy and Terms of Service.
1) SMS Consent
When you opt in to receive SMS communications from Cordova Courier, we collect your phone number and any other necessary information to communicate with you by text message. We respect your privacy and are committed to keeping your data secure.
2) Message Types
SMS messages may include appointment reminders, pickup and delivery updates, account updates, document requests, quote or dispatch follow-up, proof-of-delivery support, billing or service-related notices, and other operational communications related to services you request or receive.
3) Message Frequency and Fees
Message frequency varies based on service activity and the type of communication you are receiving. Message and data rates may apply depending on your carrier's pricing plan. These fees may vary if a message is sent domestically or internationally.
4) SMS Opt-In
By providing your phone number and opting in, you agree to receive SMS text messages from Cordova Courier at the phone number provided. Message and data rates may apply. Message frequency varies.
5) SMS Opt-Out
If you are receiving text messages from us and want to stop, reply STOP to the number from which you received the message. After we receive your STOP request, you will no longer receive further SMS messages from that program unless you opt in again.
6) HELP and Support
For assistance, reply HELP to a Cordova Courier SMS message, call (209) 880-9624, or email dispatch@cordovacourier.com.
7) SMS Privacy
Cordova Courier maintains strict privacy policies. Personal information is not shared, sold, rented, released, or traded to third parties for marketing or promotional purposes without prior consent or a legal obligation. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. No mobile opt-in data will be shared with third parties.
8) Online Form Checkbox Consent Language
When Cordova Courier requests SMS consent through an online form, the consent checkbox should use clear, optional, affirmative language similar to the following:
Questions about SMS messages?
Contact Cordova Courier if you have questions about this SMS Policy, consent, opt-out requests, or service-related messages.
This policy does not change your rights under any signed agreement with Cordova Courier LLC.